Frequently asked questions
Check answers to the most important questions about SafeMe.
How does the SafeMe app work?
SafeMe combines an easy-to-use mobile app with a team of Safety Assistants available around the clock. When you feel unsafe, one tap is enough to order an Observation of your route or call for Help. The Assistants monitor your route in real time and, in case of danger, react immediately and direct the appropriate services to your location.
Where can I use SafeMe?
Safety Assistants watch over users 24 hours a day, 7 days a week, providing constant protection and support in every situation.
When should I use SafeMe?
Whenever you feel your safety may be at risk, for example during a taxi ride ordered from an app, on public transport or when coming home late. Just open the app and order an Observation of your route or call for Help with one tap. A Safety Assistant will contact you right away and, in case of danger, direct the appropriate services to your location.
How many times can I use SafeMe?
Usage is unlimited, both for Help calls and route Observations. Please remember not to call for help if you do not need it, as this may delay support for someone who really does.
Who do you share my data with?
We care about your safety and value the trust you place in us. We use your data only to protect you. We will disclose it, along with your location, only in critical situations: to emergency services or other public safety officers, only during an active alarm or report and always in line with the applicable law.
What qualifications do Safety Assistants have?
Safety Assistants are fully trained for first contact with app users. They can assess a threat even from a small amount of information and analyse teleinformation data to provide you with extra safety. They are also professionally prepared to handle alarm reports and cooperate with rescue services. SafeMe is a licensed security agency and follows all standards of providing security services.
Can other people use my account?
No. Every account is individual and linked to one phone number. During registration you provide your details and describe your appearance, with an option to add a photo, so the services providing support can easily recognise you and help you quickly.
How much does SafeMe cost and how do I buy it?
Download the app from the App Store or Google Play, create an account and test all features free for the first 7 days. After that, access costs £7.99 a month in the Personal package. You can cover your loved ones with the family packages: Family for £20.97 a month for 3 people, and Family+ for £34.95 for 5 people, which is £6.99 per person. Pay for a year upfront and you pay for 10 months, with 2 months free. Cancel your subscription anytime.