What happens when you tap help
One tap connects you to a Safety Assistant. The assistant can see your situation in the app and help you decide what to do next. You stay in control of the conversation.
What it does not do
The help button is not a replacement for 999 or 112. It is not a substitute for a police or ambulance call, and it should not be your only plan in an emergency.
Using it alongside 999 and 112
If you are in immediate danger, call 999 or 112 first. If you can do both, call the emergency services and then use help in the app if it is useful.
Practise so it feels familiar
Find the help button in the app while you are calm. Know where it sits on your home screen. Practising once makes it quicker to use on a difficult day.
